Veterans Affairs Hospital                                                                 June 2015 – Present
Indianapolis, Indiana
Medical Support Assistant 

 

• Held team meetings to manage and plan patient care regarding Telehealth,

       Community Based Outpatient Clinics (CBOCs), and other off-site VA facilities

 

• Proficient in VistA/CPRS (Electronic Health Record) to extract a variety of

       information as well as inputting updated information. The system is used to record all
       patients movements after admission to the hospital.

 

• Responsible for the implementation and management of program objectives and goals

       identified by Telehealth management

 

• Serves as the first point of contact for staff, assists them in resolving problems and

       referring the problem to the appropriate departments when necessary

 

• Set priorities and deadlines; adjusted the flow and sequencing of tasks to meet team and

       patient needs; evaluated provider encounter (EARR) reports

 

• Educate providers about shared patients (those patients who receive their care at

       multiple VA facilities or those otherwise receiving care in the community)

 

• Access various reports and logs for correct implementation of standard operating

       procedures

 

Indiana Air National Guard                                                           June 2015 - June 2018
Terre Haute, Indiana
Medical Office Supervisor

 

•  3 years of multi-person supervision

 

• Implemented employee engagement program designed to promote supported

       correspondence between executive management and support staff in efforts to mitigate
       concerns, challenges and disciplinary actions

 

• Maintained 100% accountability and supervision of $88,027.32 of medical equipment,

       with no reported loss or theft of property or medical equipment

 

• Supervised and evaluated 15 licensed providers, contractors, and military personnel for

       mandatory hospital and national trainings: Health Insurance Portability and
       Accountability Act (HIPAA), The Joint Commission (JCAHO)

 

• Monitored 9,000 readiness items and waivers; maintained 565 flyers medically fit to fly

 

• Executed multinational medical operations by organizing medical support to 327

       members, 19 convoys, and 40 medical appointments

 

• Managed 62 lectures, handled 560 patient encounters, improved lifesaving skills, and

       accomplished all TJC requirements

 

• Oversaw the validation of Occupational Safety and Health Administration (OSHA) for

       3,000 Active Duty members by organizing 40 shop visits, identifying hazards, and
       certifying $6B in assets.

 

United States Air Force                                                            February 2010 - June 2015
Mountain Home Air Force Base, Idaho 
Section Leader

 

• Delivered influenza vaccines to 3,700 airmen and aided 21 squadrons, resulting in the

       maintenance of 98% combat readiness and ranking of #2 in Air Combat Command

 

• Oversaw the clinic realignment, as well as the organization and transfer of

       $360K worth of equipment, 45 staff, and 9 offices

 

• Played an instrumental part in surpassing Air Force standard by 8% and attaining #1

       customer service through the provision of assistance to 10,000 beneficiaries and 960
       appointments for the $2M clinic

 

• Streamlined EMS to ER handoff through the creation of a new EMS run sheet

 

• Supervised 17 personnel while managing a $127K budget

 

• Acted as ambulance crew chief: responsible for emergency response for 3,600 personnel

       and 20 in-flight emergencies while maintaining full operations with 47% manning

 

• Offered emergency medical care support to more than 11,500 Urgent Care Clinic

       encounters annually